Business Telecommunication Carrier

"Without a doubt, this is the best book ever written on telecom management. If you're in it, you must have this book." --Harry Newton "Teleconnect Library An ideal companion to "The Irwin Handbook of Telecommunications The Only Book to Provide Managers In "Any Business with Updated Information and Solutions for Today's Telecommunications Systems "The Irwin Handbook of Telecommunications Management is renowned for covering every important telecommunications system management issue. Now comprehensively revised and updated for an increasingly complex telecommunications field, this classic resource provides hands-on techniques for understanding today's major technological changes--and incorporating them into your organization's overall telecom strategy. Topics new to this edition include: Techniques to integrate automatic call distribution equipment with the Internet The emergence of competitive local exchange carriers (CLECs) * The difference between incumbent and competitive LECs * Internet service providers (ISPs) and how to evaluate and select them * New technologies that allows employees to work from home * Server and e-mail management * Frame relay and intranet or virtual private network selection and management * Internetworking equipment and services * Firewall and router selection and management * Management of data network bandwidth "The Irwin Handbook of Telecommunications Management contains many practical tools that you can use on the job. To make them more useful, computer versions are available to purchasers of this book through a special, dedicated Website. Download cost models in spreadsheet form and use them by inserting your own values. For call centerload and trunking calculations, a program is included that can be run on any Windows computer.

There is widespread concern in the telecommunications industry that public policy may be impeding the continued development of the Internet into a high-speed communications network. In the absence of ubiquitous, high-speed "broadband" Internet connections for residential and small-business customers, the demand for IT equipment and new Internet service applications may stagnate.Broadband policy is controversial in large part because of the differences in the regulatory regimes faced by different types of carriers. Cable television companies face neither retail price regulation of their cable modem services nor any requirements to make their facilities available to competitors. Local telephone companies, on the other hand, face both retail price regulation for their DSL service and a requirement imposed by the 1996 Telecommunications Act that they "unbundle" their network facilities and lease them to rivals. Finally, new entrants are largely unregulated, but many rely upon the incumbent telephone companies for the last mile or "loop" to connect their customers to their high-speed transport services.This asymmetric regulation is the focus of this volume, in which telecommunications scholars address the public policy issues that have arisen over the deployment of new high-speed telecommunications services.Robert W. Crandall is a senior fellow in the Economic Studies program at the Brookings Institution. His previous books include (with Martin Cave) Telecommunications Liberalization on Two Sides of the Atlantic (2001) and (with Leonard Waverman) Who Pays for Universal Service? (Brookings 2000). James H. Alleman is an associate professor in interdisciplinary telecommunications at the Collegeof Engineering and Applied Science, University of Colorado, on leave at Columbia University.